frequently asked questions Our transparency is paramount #Just enjoy our service

frequently asked questions Our transparency is paramount #Just enjoy our service

Shipping and Delivery

frequently asked questions aquarius dive center

Shipping

All prices are clearly shown on our website. Prices can be changed frequently. The valid prices for each order are based on the moment the order has been placed.

Prices are shown as follow:

  • For orders being shipped within the Canary Islands, I.G.I.C. is already included in the product price you see on our website. So I.G.I.C. and any sales taxes are already included and you will only be charged the product price and the shipping fees.
  • For orders being shipped to countries inside of the European Union, VAT and sales tax will be included in the product prices you see on our website if the product(s) will be shipped from a European Union country.
  • For orders being shipped from Canary Islands to European Union country or the rest of the word the IGIC / VAT or any custom fees are not included and your packages may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.

Our shipping fees are calculated by destination, so by adding any item to the basket, the respective shipping fees are shown and the delivery option can be selected, once all items have been added to the basket.

We ship to the following countries/islands;

  • Austria
  • Balearic Islands
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany Greece
  • Hungary
  • Italy
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Sweden
  • United Kingdom (UK)
  • Spain (mainland)

Canary Islands:

  • Tenerife
  • Gran Canaria
  • Lanzarote
  • La Palma
  • Fuerteventura
  • El Hierro
  • La Graciosa

Delivery

When placing an order, you can see the delivery options once all items have been added to the basket. Aquarius Divecenter S.L. will ship your order to the address you provided when placing your order. To ensure the safe delivery of your parcel, the courier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will attempt a new delivery or take your parcel to be securely held at the local Post Office or Depot.

In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.

Back to Top