frequently asked questions Our transparency is paramount #Just enjoy our service

frequently asked questions Our transparency is paramount #Just enjoy our service

frequently asked questions aquarius dive center

Returns and Right of Withdrawal

Returns policy: You have the right to return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

If you want to return something, please make sure you respect the following criteria:
You can return any item for a refund within 30 days of receiving your original order.
Please note that due to their nature, customized/personalized items, cannot be returned or exchanged unless defective.

All items must be unworn and in their original condition. Returned items should include tags and any packaging and in the original box. Please do not attach any labels or duct tape directly on item´s packaging.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

The items are your responsibility until they reach our shop, so make sure it’s packed up properly and can’t get damaged on the way! We recommend you obtain a proof of postage. Our returns address is:

Aquarius Dive Center S.L.

Calle la laguneta 2, Local A

38632 El Fraile, Arona

Santa Cruz de Tenerife (Spain)

The IANTD and PADI Digital course materials – eLearning codes – cannot be returned / refunded or exchanged.

 

Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendaristic days without justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail with receiver confirmation signature or email).

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise of right of withdrawal by this party have to be sent before the corresponding term expires.

 

Consequences of the withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of return delivery service). Without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first.

You must return or deliver the goods directly to:

Aquarius Dive Center S.L.
Calle la laguneta 2, Local A
38632 El Fraile, Arona
Santa Cruz de Tenerife (Spain).

Without any undue delay and, in any case, no later than within a period of 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you make the return of the goods before the term has expired.

You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from handling to other than that necessary to establish the nature, characteristics and operation of.

If you use this option, we will inform you without delay of a lasting support (for example, by e-mail) of the receipt of said withdrawal.

Normative base Art. 97.1.i), 106 LGDCU.

The right of withdrawal shall not apply to contracts that refer to:

  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • The supply of goods that may deteriorate or expire quickly.
  • The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
  • The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and used after delivery.
  • The supply of IANTD and PADI Digital course materials – eLearning codes – cannot be returned / refunded or exchanged.

 

Changing or canceling orders and/or reservations.

If you change your mind about your purchase, you have the option to cancel your order. As long as your parcel has yet to be picked and packed in our warehouse, you´ll have the option to cancel. To cancel your order, send us an email to [email protected] with your order number and notification ´Cancel order´ or ´Remove product´. If the ´On hold´ option is no longer available, it means your order has been processed in our warehouse and it´s unfortunately too late to cancel it.

If you have already received your goods then you may return them. Please check our Return Policy.

For Diving Courses and Diving services offered by Aquarius Divecenter SL 100% refund is given if cancellation is 48 hours or more prior to the start time of your activity. Less than 48 hours notice of your cancellation your payment is not refundable.

The IANTD and PADI Digital course materials – eLearning codes – cannot be returned / refunded or exchanged and it will be cut out from the total price of the course you paid.

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